Customer letter
Dear Valued Customer,
At Island Park Services, we take great pride in delivering high-quality snow removal services. As we prepare for the 2026–2027 snow season, we want to sincerely thank you for your continued support and patience as we work hard to keep your roads clear and safe. We’re truly grateful to have you with us. Over the past season, we’ve focused on improving both our services and our processes—and we’re committed to making this coming season even better.
In years past, Island Park Services was responsible for plowing the main HOA roads. As the new owners, we’ve made it a priority to listen to and understand the concerns and frustrations of HOA members.
Over the past season, we’ve worked hard to address the issues we were made aware of, and we truly appreciate your feedback. We are also meeting with the HOA president to ensure we fully understand current concerns and to establish clear expectations for the upcoming season.
While we understand that we may not always be able to reach every area immediately—especially during major storms—we are committed to doing our very best to ensure safe, reliable access to homes throughout the community. Our goal is to make your winter visits as smooth and stress-free as possible.
If you are not currently signed up for driveway snow removal but would like to be added to our schedule, please let us know! More information on how we operate and our driveway pricing is provided below.
You will remain on our snow removal list (Regular or Will Call), based on last year's service, unless we hear otherwise. Not sure of your current status? Contact us to confirm.
(208) 558-7548 · contactus@islandparkservices.com
Regular Service
- Automatic service every time it snows 4–6 inches
- Minimum charge: 20 minutes
- Billing: in 5-minute increments after the first 20 minutes
Travel time is included in the rate. The more people near you on our schedule, the less you’ll pay in shared travel time.
Will Call Service
- Plowing only when you request it
- Notice required: at least 2 days in advance is preferred
- Minimum charge: 1 hour
- Billing: in 5-minute increments after the first hour
Travel time is included in the hourly rate.
Billing & Payment Policy
- Invoices sent: 1st of each month
- Payment due: by the 15th
- Past due policy: services are paused if your account is 30+ days overdue
- Need a special payment plan? Call us to discuss options.
- You may save a card on file in your client hub.
- If you’d like auto-pay, reply to your first invoice and authorize us to charge your card each month.
Services will not resume if you have an outstanding balance from previous seasons.